ISLAMABAD, Sep 20 (NNI): The Islamabad Excise and Taxation Department has issued new Standard Operating Procedures (SOPs) for vehicle registration and transfer to improve public service and crack down on the influence of agent mafias.
These measures are part of an effort to reduce the influence of middlemen or agents and provide easier access to services for the public, said the spokesman of the ICT administration.
According to the new guidelines, if the vehicle owner is unable to visit the Excise Department for registration or transfer, they must issue an authority letter or provide biometric authentication. This can be done by registering the name and ID card number of the person handling the process on their behalf.
Additionally, if the owner does not come to collect the vehicle registration card in person, biometric verification of the person receiving the card is now mandatory.
Under the new “Doorstep Policy,” the Islamabad Excise Office has introduced home or office services for the registration and transfer of vehicles. Citizens can now avail themselves of these services without needing to visit the office, making the process more convenient.
The Excise Department’s mobile van service is available in various markets, parks, and on major highways across Islamabad. This initiative aims to bring the department’s services closer to the people.
For those who prefer to handle matters online, the Excise Department has made it possible to register vehicles through its online portal, further simplifying the process.
Furthermore, the Excise Department has urged citizens to ensure they receive proper documentation when registering or transferring a vehicle. A ticket is provided at the time of registration and transfer, which lists all government fees paid. To inquire about services or arrange for doorstep facilities, citizens can contact the department’s helpline at 051-111-383-383. Assistance is available on working days between 8 am and 4 pm.
Meanwhile, in a recent performance meeting chaired by Director General (DG) Irfan Memon, key issues and improvements within the department were discussed.
The meeting was attended by the Director of Excise and other officers. During the meeting, a briefing was held on the new Challan App, which aims to improve enforcement and monitoring within the department.
The department also reviewed actions taken against vehicles with unauthorized number plates and illegal black-tinted windows. The crackdown on illegally used blue beacons was another topic of discussion, along with efforts to provide citizens with more efficient services.
DG Memon stressed the importance of ensuring that citizens receive number plates promptly and that actions against vehicles with fancy number plates continue. He also called for an increase in roadblock operations in key areas of the city to enhance the enforcement of these new rules.
Citizens are encouraged to utilize the new facilities and follow the guidelines to ensure a smoother process for vehicle registration and transfer in Islamabad. NNI
